Shipping Policy
Order Processing
We aim to process orders as quickly as possible.
Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery times within the United States are:
- Standard Shipping: Approximately 5–8 business days
- Processing Time: Approximately 1–3 business days
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, high order volumes, or other circumstances outside our control.
Shipping Costs
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, ElegantCuddle may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly stated on the website.
Tracking Your Order
Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.
Please allow some time for tracking information to update after the package has been handed to the carrier.
Incorrect or Incomplete Addresses
Please make sure your shipping information is accurate and complete before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at [customer service email].
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
ElegantCuddle is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Lost, Damaged, or Delayed Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [customer service email] with your order number and relevant details.
We will work with you to determine the appropriate next steps.
Questions About Shipping?
If you have any questions about your order or shipping, please contact us at: Email
We’re happy to help.