Return & Refund Policy

At ElegantCuddle, we want you to feel confident when shopping with us. If your purchase isn't right for you, we're happy to help with an eligible return.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

  • Be unused and in its original condition
  • Be clean and free from damage or signs of use
  • Include the original packaging when reasonably possible
  • Be accompanied by your order number or proof of purchase

For hygiene reasons, pillows and other personal comfort products that have been used may not be eligible for return unless they are defective or damaged upon arrival.

How to Request a Return

To request a return, please contact us at here within 30 days of receiving your order.

Please include:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photos, if the item is damaged or defective

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons unrelated to a product defect, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed, ElegantCuddle will work with you on an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable unless otherwise required by applicable law or the issue was caused by an error on our part.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at our customer service email.

Please provide your order number and clear photos of the issue so we can assist you as quickly as possible.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or variation, you may return the eligible item according to this policy and place a new order separately.

Questions About Returns?

Contact us at: Email

We’ll be happy to assist you.